We do offer 7 Days Free Return Service for product which is defective upon delivery

Please note that the warranty does not cover: If there is a defect in the items you receive or we send you the wrong items, please kindly contact us within 3 days and deliver back to us within 7 days. If there is a defect on the items you receive or we send you the wrong items, please kindly contact us within 3 days and deliver back to us within 7 days.

Damages to items done deliberately or improper handling of it.

Damages to products caused by either impact, liquid, sand or insect, natural disaster and act of God.

Modifying, and repairing the product without written consent.

If there is a defect on the items you receive or we send you the wrong items, please kindly contact us within 3 days and deliver back to us within 7 days.

Please keep the packaging well and return the goods as a whole.

We offer 7 7-day return period, with the buyer paying the return postage unless the item is proven defective upon receipt.

Horsepower Group will not be responsible if your shipment is lost or damaged during the return transit. However, customers may claim compensation from the relevant delivery company.

Once we have confirmed the goods/products, the customer will receive their refund or replacement within 7 business days after the confirmation.

Policy on Out-of-Stock Items Please contact us for investigation before you return the item to us.

Case 1:

All the products were in stock when your order was confirmed, but after your payment was confirmed, one of the products in your order went out of stock. In this case, we will contact you and we may ship all the in-stock products that you have ordered first for products that are out of stock, we will ship them to you immediately once the next shipment of stock arrives or we will refund you for those items out of stock.

Case 2:

The product was already out of stock when you made the order. In this case, we will ship all products in the order only when the new stock for the out-of-stock product arrives. However, if the customer is willing to pay for the extra delivery fee to get the available items first we can ship the products that are available first. And once the out of stock arrives we will ship it out and notify the customer.

Please contact us for investigation before you return the item to us.

Email: horsepowerstation@gmail.com OR SMS/WhatsApp: http://wa.me/60104116666